Warranty
When you purchase ARGO products, you are entitled to the following services during the warranty period:
Products purchased from the ARGO official store come with an 18-month warranty; products purchased from other retailers come with a 12-month warranty.
If you find any problem with your product after purchase, please first contact ARGO. If warranty repair is needed, please bring the product (with the ARGO authorised-product sticker and original receipt) to the service centre in person. You may also send the product to the service centre by courier for inspection. If the inspection finds that the damage or malfunction was not caused by the user, we will repair or replace it.
1. If you wish to visit the service centre in person for warranty repair, please contact customer service to book an appointment first. Please bring the product (with the ARGO authorised-product sticker and original receipt). Warranty repair usually takes 20-30 minutes.
2. If you wish to use courier service for warranty repair, you will need to pay the cost of sending the product. Please make sure the inner box contains the product (with the ARGO authorised-product sticker and original receipt), and write your contact details (name, address, phone) and a full description of the fault on a separate sheet of paper. Please use protective packaging to avoid damage in transit; any damage during shipping will be treated as user damage. Warranty repair usually takes 10-15 working days (excluding public holidays).
3. Notes:
Warranty service applies only to original authorised products bearing the ARGO label. Second-hand, parallel-import (grey market) and counterfeit goods are not covered. For products labelled by other distributors, please contact the relevant distributor for warranty service.
The original receipt must be presented for warranty service; otherwise warranty service cannot be provided. The receipt should clearly show the purchase date, product name and shop name.
Warranty service is available in Hong Kong only.
The following are not covered by warranty:
Consumable parts, such as batteries that wear with usage and time, unless the product malfunctions due to workmanship or material defects.
Cosmetic damage, including but not limited to scratches and dents, unless the product malfunctions due to workmanship or material defects.
Damage or malfunction caused by using third-party components or products that do not match the product specifications.
Damage or malfunction caused by accident, abuse, misuse, fire, liquid contact, corrosion, earthquake, war, riot or natural disaster.
Damage or malfunction caused by use beyond the parameters and operating instructions in the user manual.
Damage or malfunction caused by connection to an unstable voltage.
The Company reserves the right of final decision in case of any dispute.
LINKLIFE FUTURE TECHNOLOGY COMPANY
As a manufacturer of chargers, power adapters and accessories, we have always been committed to providing customers with high-quality products. We keep strict control over every stage of production to make sure each product meets our customers' expectations. From product design and material selection to manufacturing, we consider our customers' needs at every step to deliver the best solutions.
As a professional manufacturer, we have flexible production capabilities and can produce products under our customers' own brands according to their orders. We also have our own R&D team, which offers professional product design advice and helps customers develop products that better meet market demand.
As the industry kept evolving, we realised that OEM work alone could no longer meet the needs of the market. So in 2020, we launched our own brand: ARGO.
The ARGO Hong Kong official online store sells portable chargers, power banks, wireless chargers, data and charging cables and other mobile accessories, all with fast, safe charging protection.
ARGO's brand promise is "innovation, high quality and great service". Through our own brand, we want to show consumers our capabilities and our pursuit of excellence. ARGO has built a strong reputation in Hong Kong and also strengthens our mobile accessories business worldwide.
Beyond our broad customer base in Hong Kong and Asia, we plan to expand into the Middle East and Europe. We believe in the innovative spirit, quality and thoughtful service that ARGO stands for.